Worksmile to inteligentna platforma HR integrująca komunikację wewnętrzną, benefity pracownicze i procesy HR, pomagająca zwiększyć efektywność i zaangażowanie pracowników.

Dla kogo jest przeznaczona platforma Worksmile?

Worksmile jest przeznaczony dla małych, średnich i dużych firm, które chcą usprawnić komunikację, zarządzanie benefitami i procesami HR w jednym narzędziu.

Jakie funkcje oferuje Worksmile?

Platforma oferuje moduły do komunikacji wewnętrznej, katalog benefitów, zarządzanie budżetami pracowniczymi, integrację z narzędziami HR oraz systemy raportowania.

Czy Worksmile obsługuje integracje z innymi systemami?

Tak, Worksmile integruje się z popularnymi narzędziami HR, systemami kadrowymi oraz komunikatorami firmowymi, aby ułatwić pracę działom HR.

Jak można wdrożyć Worksmile w firmie?

Proces wdrożenia jest szybki i obejmuje konfigurację modułów, szkolenie administratorów oraz wsparcie zespołu Worksmile na każdym etapie.

Case study - MedCare Solutions

Case study Worksmile & MedCare Solutions

How MedCare Solutions stopped splitting HR processes, communication and benefits across several tools

The story of an implementation after which the HR team stopped collecting the same information from several places, and employees and collaborators use the same application.

Alicja Szczepaniak
HR Specialist
MedCare Solutions

One HR team, business partners and various forms of cooperation

MedCare Solutions supports companies in the medical industry. It handles the promotion of services and products, logistics support, financial management, technology implementation, and process and recruitment optimization.

The HR team supports several business partners and people working under different types of arrangements. This means every employee matter – a request or an absence – has to reach the right place in the structure, and information has to reach every team.

Employee matters scattered across email, messages and files

Requests came in through several channels at once. Received by email or other means, they had to be forwarded, their statuses tracked, and employees' questions about what was happening with them answered.

Benefits materials had to be sent out and updated manually. Passing on benefits information, sending out materials, and answering recurring questions placed a burden on the HR team every month.

There was no way to know whether a message had actually reached everyone. The same information went out through several channels at once, and HR then had to check separately whether it had reached everyone – simply keeping track of delivery was a task that took up time.

„Before implementing Worksmile, some of our HR processes and communication were scattered across emails, messages and various files, which meant employees came back with questions more often, and HR spent more time manually passing on information and handling recurring topics.”

Alicja Szczepaniak
HR Specialist
MedCare Solutions

One place where employees and collaborators handle their matters

MedCare Solutions uses all three Worksmile categories: employee benefits, the intranet and community – including surveys and knowledge tests – and HR processes, meaning requests and cases, absences, and employee documents. What used to require an email, a file and a separate login now happens in one place.

At the same time, the platform doesn’t work solely on the HR department’s side. The HR team no longer collects the same information from several systems, and employees and collaborators have their matters in the same application – from requests, through benefits, to day-to-day company information. It’s one tool that serves both sides, regardless of the basis on which someone works.

One message in one place, instead of the same content across several channels

Communication at MedCare Solutions is divided into topic-based groups, and each has a different purpose. Some support HR processes – such as the onboarding group or groups dedicated to benefits. Others build engagement. There are also team groups where teams communicate with each other without HR acting as an intermediary. The platform also carries operational messages – changes to branch working hours or notice that an office is closed. This is the kind of information employees look up on their own, because they need it today. And a channel people check out of their own need also carries the messages that have to get through.

This has changed how the HR team works. An announcement published in a group has a single address and is available to everyone who belongs to that group – including collaborators and Contractors, when the information concerns them. There’s no need to duplicate the same content across several channels or check separately whether it got through.

„Right now we mostly use internal communication, benefits and requests, and what’s really valuable to us is that employees/collaborators have the most important information in one place and can more easily come back to it on their own.”

Alicja Szczepaniak
HR Specialist
MedCare Solutions

Requests and absences handled for every form of cooperation

„After implementation, processes are more organized, communication is simpler, and on the HR side we’ve reduced the number of manual actions and recurring questions.”

Alicja Szczepaniak
HR Specialist
MedCare Solutions

Matters that used to be handled by email are now requests in a single place – from glasses subsidies, through training sign-ups, to business trip settlements. Some of them go beyond classic HR matters, because the same workflow also triggers internal processes.

Absences reflect MedCare Solutions’ working time policy, not just annual leave – they also cover less frequent entitlements that employees use a few times a year, such as a day off for blood donation. A separate type covers not providing services to the organization, so that a Contractor can report their unavailability in a way that matches their form of cooperation.

Employee documents work in the same place. Documents are linked to a specific person and available to them whenever they need them, rather than on request sent to HR. For the HR team, this means that a document, a request and an absence for the same person are recorded in one place instead of three different ones.

Benefits and fund pools in a single catalog

Benefits work in two modes. Recurring benefits – medical care and a sports card – with support for changes over time, rather than a one-off enrollment at hiring. The Perks & Benefits Marketplace – with separate fund pools, each earmarked for something different: social benefits, sports activity, and company events. This way, the right funds reach the right group of people.

Benefits also have their own communication groups, so an employee doesn’t have to search for information about them in an email from six months ago – they go straight to where that information permanently lives.

Formal matters and company life in the same place

Surveys and Knowledge Tests handle organizational matters from the inside – from event sign-ups to questions about team preferences. The announcement, sign-ups and event summary all go to the same group.

In the same place, the organization builds a culture of recognition and engagement. Kudos have several categories, so a thank-you is linked to a specific value rather than boiling down to one universal „thanks.” Alongside them are wellbeing Challenges, where employees post their own photos – meaning they use them voluntarily, without HR having to send reminders.

Key results

99,4%

activated users

95%

users logging in at least once a month

92%

users who submitted at least one absence request in 2026

500+

documents assigned to users

Worksmile internal data, January–August 2026.

What MedCare Solutions gained from the platform

Less manual work on the HR side

Requests, absences and benefits information all have one place, so the HR team no longer forwards them manually or keeps answering the same questions over and over. MedCare Solutions estimates this saves close to 10 hours of work a month.

The same information reaches everyone, regardless of their form of cooperation

Everyone has access to the platform, and dividing people into groups makes it possible to route information where it's needed – differently for employees, differently for collaborators. No one is left out of the loop just because they weren't on a mailing list.

Employees handle their own matters independently

Instead of writing to HR, an employee submits a request, checks their absence, or goes back to a benefit description whenever they need to. The information is in one place, so it doesn't have to be repeated every time.

Growing scale doesn't mean more document workflows

The Organizational Structure determines where each request goes, and forms of cooperation are already separated at the level of absences and budgets. Adding another unit doesn't require building the process from scratch.

„To an organization considering implementing Worksmile, I would say it’s worth looking at this platform not only through the lens of benefits, but as a tool that genuinely brings order to day-to-day HR work, increases the independence of employees/collaborators, and frees up time for more development-focused work.”

Alicja Szczepaniak HR Specialist
MedCare Solutions

See how Worksmile could look for you

We’ll show you how the platform works with your processes—benefits, communication, and requests.