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How we increase employee engagement at Carcoustics through effective HR processes and internal communication
The Worksmile platform as an integral part of a modern work environment – 99.1% of employees actively use the solution every month
Carcoustics – in detail:
- automotive industry (production of acoustic, thermal, and electromagnetic components)
- approximately 2,600 employees worldwide, with the Polish branch actively using the Worksmile platform
Why did Carcoustics Poland choose to digitise HR and Internal Communication?
Carcoustics Poland Sp. z o.o. is a vital part of the international Carcoustics Group – an automotive company that produces advanced technological components which optimise acoustic, thermal, and electromagnetic properties of vehicles. The Polish branch is growing rapidly, employing highly specialised professionals whose individual support and continuous professional development are central to the organisation’s mission. The company is especially committed to creating a work environment that combines a friendly, familiar atmosphere – typical of mid-sized companies – with the stability and global prospects of a larger organization.
The biggest challenge proved to be an efficient management of both internal communication and HR processes. The Worksmile platform has supported several key objectives at Carcoustics Poland:
- streamlining HR processes – including managing employee benefits and absences
- simplifying internal communication through centralisation to facilitate increased employee interaction
- creating an internal training database to boost knowledge sharing and skill development across teams
- enhancing employee engagement by improving their experience of working with the company
Worksmile’s features have become an integral part of the company’s daily operations and have even enhanced their overall functionality. Carcoustics leverages Worksmile intensively in several core areas: Internal Communication, Employee Benefits, Requests, and Absence Management.
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Implementation and adaptation
The implementation at Carcoustics was a comprehensive process tailored to the company’s internal workflows. It was carried out step-by-step, with thorough preparation involving HR teams and employees. Special marketing campaigns were organised to showcase the practical benefits of the new tool. Maintaining regular contact through email and phone calls, combined with ongoing consultations, helped to foster a strong technological partnership.
Good support and assistance from Worksmile during platform implementation, feature deployment, and, finally, ongoing use and improvement positively influenced user reception.
Thanks to the well-executed onboarding process, we achieved a 100% activation rate of user accounts within the company, which is an excellent result demonstrating full employee engagement with the new technology.
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Worksmile features in daily company processes
Internal communication
One of the most important applications of Worksmile at Carcoustics Poland is streamlining internal communication. The platform organises sharing key information with teams and allows real-time responses to user comments. It has effectively replaced traditional communication channels, reducing response times and increasing the efficiency of delivering critical messages to teams.
Additionally, Worksmile enables us to create an internal training library and facilitate knowledge exchange among employees. Its simplicity ensures that essential educational resources and important information are gathered in one accessible place.
Employees at Carcoustics Poland are very satisfied with the Worksmile platform. We see increased activity among users, which has strengthened and expanded our communication with staff. Employees react and comment enthusiastically.
Thanks to this feature, HR regularly communicates with all employees, achieving an impressive message reach of 82.4%.
The speed at which one can grant and receive benefits is a key advantage that enhances employee motivation and proves advantageous for line management.
89% of employees regularly utilise the available recurring benefits, confirming how valuable and effective this solution is from the employees’ perspective.
Employee benefits and HR processes
Employees have instant access to a flexible base of benefits, including recurring benefits, discretionary bonuses, and the cafeteria-style Perks&Benefits Marketplace. This solution has also greatly decreased the amount of time HR teams previously dedicated to manual benefit administration.
Currently, 11 different types of digital requests are processed through the platform. An essential component is the straightforward absence management module, which has streamlined monitoring and work coordination for administrative teams and management throughout the organization.
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Platform usage by employees
Daily use of the Worksmile platform at Carcoustics Poland is steadily increasing. Employees actively utilise the available features, as confirmed by continuously tracked key activity indicators. Notably, the Usage Score – a proprietary Worksmile metric assessing how extensively features are used – has risen from an initial 38% to 65% within the first three months.
Data confirms that Worksmile has become an integral part of employees’ daily routine at Carcoustics Poland.
Result
Usage Score*
initial level (38%) rose to 65% after the first three months
Logins (at least once a month)
99%
Daily logins
49%
Average logins per user per month
10-15
Preferred way to access the platform
Mobile app (91%) / Web (25%)
*Usage Score is a proprietary Worksmile tool that measures platform usage across 19 indicators.
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Benefits for the company and its employees
Improved internal communication and knowledge sharing
Organised and streamlined communication channels, along with a digital library of internal training resources, have enhanced company transparency and continue to support individual skill development among employees.
Simplified benefit management and digitised HR processes
By digitising the cafeteria-style benefit system, HR requests, and absence management, employee convenience has improved while reducing time spent on administrative duties.
Increased engagement and positive employee experiences
Daily platform use boosts employee activity and engagement, fostering a positive work atmosphere and strengthening Carcoustics Poland’s overall organisational culture.