Central database of employees
One system for HR requests, questions and issues - instead of email chaos
Worksmile organizes employee communications with HR in one secure place. Instead of email threads, chat messages and “lost” requests, you have structured requests with categories, statuses, case owner and history of actions. This allows HR to act faster, employees know what stage their case is at, and the organization gains a repeatable process that follows procedures.
We support HR and team managers while ensuring the experience of 100% of employees – throughout the employee lifecycle
Shorter case handling time and less downtime on the part of employees
Submissions go to the right people, have priorities and deadlines – less ping-pong and waiting for a response.
Less "noise" for HR and less reactive work
Categorization, standardization and a knowledge base reduce repetitive questions and operational interruptions.
Increased consistency and quality of service across the organization
Every case goes through the same process – regardless of who handles it and in what location.
Improved security, confidentiality and audit readiness
You have a full case history, documented actions and access control – especially important for sensitive cases.
Key capabilities
Applications and personnel matters
Structured process instead of emails and manual notes
Create a catalog of requests and cases (e.g., certificates, data changes, HR questions, benefit cases). Standardize the flow, automatically categorize requests and route them to the right people for fast and predictable service.
Knowledge base and Selfservice for employees
Fewer questions for HR and greater employee autonomy
Build a central FAQ and knowledge base of policies and procedures. Employees find answers faster, and HR is relieved of repetitive topics. (You can support this with an HR/AI assistant for simple inquiries, if needed).
Incidents, violations and corrective actions (including Whistleblowers)
Secure, confidential channel and full documentation of sensitive matters
Provide a channel for reporting incidents: conflicts, bullying, harassment, discrimination or violations (Whistleblowers). Document the course of the case, corrective actions and conversations, maintaining history and compliance with legal requirements and internal procedures.
How are companies using our solution?
HR Shared Services / handling a large number of cases
HR sets up categories and routing, and each case has an owner and status. The employee sees progress, and HR has a full backlog and priorities instead of an email inbox.
The result: faster response times and fewer lost threads
Repeated questions about rules (leave, benefits, documents, policies)
The employee first goes to the knowledge base/FAQs, and only then, if he needs to, does he set up an application. The number of simple questions goes down, and HR gets its time back.
The result: fewer questions for HR
Sensitive matters and compliance
Reports of violations are conducted confidentially, with limited access and a full history of activities. The organization has a documented process and order for audits.
The result: greater security and risk control
Decentralization of local affairs
The ability of team managers to accept and manage employee issues, which decentralizes and speeds up the process
Effect: HR relief
We support HR and team managers while ensuring the experience of 100% of employees – throughout the employee lifecycle
HR: less communication chaos, standardization of service and better control of deadlines.
Manager: clear redirection of issues, less escalation and last-minute “throw-ins.”
Employee: simple ticket channel, clear status and faster responses.
Trusted by more than 360 customers and 200,000 employees
A platform that people really use so that HR projects deliver real results – SHARE
Case Study
Do you want to know more about our platform?
See frequently asked questions, and if you have additional ones click on the “Make an appointment” button
How does Worksmile increase organizational efficiency?
Worksmile allows companies to choose only the features they really need and tailor them to their existing processes, rather than forcing the organization to work according to a rigid system. This makes HR, communication, and benefits processes faster, simpler, and more predictable.
The platform horizontally connects many areas—HR processes, internal communication, and benefits management—consolidating them into a single, coherent tool. This eliminates tool chaos and data dispersion, while also generating financial savings.
HR and managers are given real operational relief thanks to a single panel for working with teams and HR processes.
Employees no longer have to search for information in emails, files, and multiple systems—everything they need is in Worksmile.
Management and decision-makers gain consistent data on the functioning of the organization, which allows them to better assess performance and build predictions that support business decisions for the coming years.
The result: less manual work, fewer tools, less chaos — more control, speed, and better decisions.
How does Worksmile support HR in its operational work?
The HR panel is a central place for managing the organization’s structure, employment history, employee data, processes, documents, requests, communication, benefits, and reports. HR gains a single tool for end-to-end process control, which improves the quality of employee service, reduces processing time, and minimizes the risk of errors.
How does Worksmile support team managers in their operational work?
The Manager Panel provides access to key team data, attendance, benefit data, requests, documents, and processes. Managers receive a single operational tool that increases their effectiveness, speeds up decision-making, improves communication with the team, and allows them to lead based on current data.
Is it difficult to switch from another platform to Worksmile?
No — migration follows a standardized process and is carried out by a dedicated team. Data, structures, and history are transferred without disrupting the company’s operations.
Does Worksmile integrate easily with our current tools?
Yes. A lightweight, well-documented API and ready-made integrations (SSO, HR and payroll systems, ATS, working time) are available. The result: automatic data synchronization and elimination of manual work.
How does Worksmile ensure employee data security?
The platform uses data encryption, RBAC, audit logs, hosting in certified data centers, and is GDPR and ISO compliant, minimizing legal and operational risks.
How is Worksmile different from an HR and payroll system?
HR and payroll systems are essential for accounting, payroll, and legal obligations. Worksmile operates at a higher level—it supports the daily work of HR, managers, and employees, where the organization’s effectiveness actually arises.
Worksmile:
organizes and automates HR processes (onboarding, offboarding, documents, consents, requests, surveys, employee evaluations),
centralizes and streamlines internal communication,
manages employee benefits,
provides managers and HR with a single operational tool for working with the team,
provides consistent data and reports to support management decisions.
The HR and payroll system and Worksmile do not compete with each other, but complement each other.
With the integration (API / SSO), data is synchronized and the company gains:
less manual labor,
fewer errors,
better flow of information,
greater transparency in processes.
The result: human resources and payroll take care of the billing, while Worksmile realistically improves the way organizations operate on a daily basis.
How does Worksmile help reduce the costs of multiple HR tools?
It replaces several separate systems with a single ecosystem, reducing licensing, implementation and administrative costs.