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How we made the everyday benefit management at Billennium more efficient:
All your employee benefits in a single place
The TIGER pillars in Billennium’s benefit strategy
Our company is focused on values following the TIGER anagram: Trust, Innovation, Growth, Energy, Responsibility. These five pillars dictate not only our approach to customers but also to our coworkers whom we place above all else in our organisation.
We create a work environment which we’re proud to be part of and the Perks&Benefits Marketplace is an innovative solution tailor-made to suit the needs of our team. We believe that the success of our company is owed primarily to the people who build it, so we focus on fostering an environment where everyone feels comfortable – no matter their gender, religion, opinions or ethnicity.
Billennium – in detail
over 1300 employees in Poland and around 300 in other countries
We’ve noticed quickly developing changes on the technology and job markets. Life during the pandemic has shed a new light on the contemporary work models and employee needs. Meeting our employees’ expectations, we’ve decided to try out flexible solutions, such as the Perks&Benefits Marketplace.
Challenges
offering a flexible and modern benefits range which would be suited to the ever-changing needs
simplifying the benefit management process for the employees
intuitive and innovative solutions following company changes
Results
satisfied employees from the benefits shared through the Worksmile platform
easy-to-understand process of managing benefits
a more transparent process of ordering benefits, fewer questions from employees
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Learn how we created a Worksmile platform for Billennium
Choice of service provider
Our main priority was to make the benefit management process easier for our employees. Intuitiveness and innovative solutions were key aspects we considered when choosing the service provider. Our company is quickly growing – we are employing more and more people each year and our first concern is to meet their needs.
91% of activated Billennium users in the Worksmile platform!
A platform which meets user expectations
The main area of our cooperation with Worksmile is the module which allows employees to freely manage their benefits, bonus points, requests and charity donations. The platform completely meets our expectations and remains a constant source of satisfaction, which our employees confirm in the surveys we carried out.
In 2023 our employees have completed 10 350 transactions in Worksmile’s Perks&Benefits Marketplace
Support in everyday benefit management
Currently we offer a few different types of recurring benefits, such as two different healthcare kinds, sports cards, life insurance and veterinary service packages for pets.
Due to the diversity of our benefit offer and the quick growth of our company, we have to face certain challenges related to those areas.
Billennium has been using Worksmile since 1/02/2022.
Swift and clear access to benefits
We are continuously trying to expand the range of offered benefits. Worksmile helps us to execute the necessary processes quicker and in a clearer manner, starting from choosing benefits, ordering, purchasing and until cancelling the benefit.
The most commonly chosen benefits belong to the following categories: food, home equipment, clothing and accessories, electronics, for children.
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What do you think of the modules you're using?
In response to implementing Worksmile, we’ve received a lot of positive feedback from our employees – through both scores and comments.
Worksmile is definitely the best benefit I’ve ever had during the 12 years I’ve worked in IT.
Worksmile has perfectly met the various needs of our employees.
Billennium is an amazing workplace: I receive support from my team, my working hours are flexible, I can work from home and the offered benefits are great – especially Worksmile. I also enjoy finishing ambitious projects.
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How is the platform changing and is it meeting your needs?
The recently implemented changes (in the Admin Panel update) are noticeable especially visually. While the ordering module has certainly improved, I’d say that the managing module took a turn for the worse – it’s less intuitive and readable. When it comes to the needs of administrators, the reporting module could certainly use some work.
The recently implemented changes (in the Admin Panel update) are noticeable especially visually. While the ordering module has certainly improved, I’d say that the managing module took a turn for the worse – it’s less intuitive and readable. When it comes to the needs of administrators, the reporting module could certainly use some work.
After the feedback from Mrs. Justyna, we’ve implemented another series of changes in the Admin Panel in order to increase its usefulness and improve the visual aspect.
Changes related to usefulness
We’ve implemented intelligent suggestions during user search which has significantly increased the speed of reaching needed information.
Quick history search of fund operations guarantees higher efficiency and bigger comfort of use.
Similarly, simplifying the process of generating reports through an intuitive date choosing mechanism makes it easier to create personalised comparisons.
Changes related to UX and visuals
We’ve expanded the benefits display so more information is available at a glance.
We’ve also organised the fund bookmark by implementing a clearer division and data presentation.
Moreover, we’ve implemented small UX fixes which increased the speed of using the Platform. The changes include automated suggestions on the user list, button name changes and dedicated keyboard controls.
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Benefits from Worksmile implementation at Billennium
Ease of managing company benefits (Perks&Benefits Marketplace, healthcare, insurance, sports card)
- Easy-to-understand process of managing employee-owned benefits.
- Fewer questions relating to benefits.
- A clearer process of benefit servicing.
Increased employee engagement
Introducing the Perks&Benefits Marketplace has certainly had a positive impact on our employees’ feelings and, in turn, increased their engagement in company matters.
Technical support and a dedicated Account Manager
Our dedicated Account Manager was Magda who absolutely met all of our expectations and challenges. The current Support works quite aptly, which is a huge advantage. However, one feature which which makes it difficult to swiftly solve problems is that administrators have to submit queries through a standard form.
Billennium is a global company dealing in technological consulting and outsourcing services, supplying state-of-the-art IT solutions to other businesses.
Founded in 2003, it currently boasts 14 offices around the world. More than 1600 IT specialists offer their services to businesses 24/7 year-round – anywhere and any time.
About her experiences in managing benefits for Billennium employees on the Worksmile platform spoke with us: Justyna Gierczak – Employee Benefits Specialist.
